Last updated: August 2026
D.W. Plumbing LLC (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. It applies to our website and to the plumbing services we provide.
Information We Collect
When you contact us, request service, or fill out a form on our website, we may collect:
- Your name, phone number, and email address
- The service address and details about the property
- A description of the plumbing issue or the work you’re requesting
- Appointment history, service records, and notes from work we’ve performed
- Payment information, which is processed by our payment provider — we do not store full card numbers
- Basic website usage information such as pages visited and general location, collected through cookies and analytics
How We Use Your Information
- To schedule, dispatch, and perform plumbing services
- To contact you about appointments, arrival times, and follow-up
- To provide estimates, invoices, and receipts
- To maintain service records and honor workmanship warranties
- To respond to questions and service requests
- To meet legal, licensing, and insurance obligations
Text Messaging (SMS)
If you provide your phone number and consent, we may send you text messages such as appointment confirmations, callback notifications, service updates, and follow-ups. Message frequency may vary. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. You may receive one final message confirming you have been unsubscribed. For help, reply HELP or contact us at (317) 500-1009.
Consenting to text messages is optional and is never a condition of receiving service from us.
How We Share Information — and What We Never Do
Phone numbers, text-messaging opt-in information, and consent are collected solely for communication between D.W. Plumbing LLC and you. We do not sell, rent, or share this information with third parties for marketing or promotional purposes. We only share information with the service providers that help us deliver the messages themselves (for example, our text-messaging platform), and only to the extent needed to do so.
Beyond that, we share information only with: service providers who help us operate the business, such as scheduling software and payment processors; suppliers or licensed subcontractors when it’s necessary to complete your job; and government or legal authorities where the law requires it.
Cookies and Website Analytics
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function normally if you do.
How Long We Keep Information
We keep service and customer records for as long as needed to provide our services, honor warranties, and meet tax, licensing, and legal requirements. After that, we delete or de-identify them.
Security
We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Choices
You may ask us to review, correct, or delete the personal information we hold about you, and you may opt out of text messages or marketing at any time. To make a request, contact us using the details below.
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. The “last updated” date above reflects the most recent version.
Contact Us
Questions about this policy? Contact D.W. Plumbing LLC at (317) 500-1009 or info.dwplumbing@gmail.com.
117 S Spencer Ave, Indianapolis, IN 46219
